Refund policy

This policy explains when a payment made to ARBISOFT SARL can be refunded and how to request one. It forms part of our terms of service.

Refund window

You may request a full refund within 7 days of a payment, provided the service it covers has not yet been delivered or started. This applies to monthly packages, deposits and one-off projects alike.

Work already delivered

Once work has begun, refunds are calculated on the portion of the service not yet delivered. For example, if a monthly package has run for two weeks, deliverables already produced and hours already spent are non-refundable, and the remaining balance is returned.

What is not refundable

• Coaching or consulting sessions that have already taken place.
• Content, designs, code or reports already delivered to you.
• Third-party costs we paid on your behalf, such as domains, hosting, licences, advertising spend or paid tools.
• Bank, transfer or currency conversion fees charged by payment providers.
• Requests based on business outcomes rather than delivery, since results are not guaranteed under our terms.

How to request a refund

1. Write to Contact@arbisoft.biz with your invoice reference and the reason for the request.
2. We acknowledge every request within 3 business days.
3. We review what was delivered and confirm the refundable amount in writing.
4. Approved refunds are issued within 14 business days, using the same payment method you originally used.

Cancelling a recurring package

Cancelling stops future billing from the end of the current period. The period already paid for continues to be served in full and is not refunded automatically; if you want the remaining balance refunded instead, say so in your cancellation message and we will assess it under the rules above.

Disputes

If you disagree with a refund decision, contact us before opening a dispute with your bank or payment provider. Most disagreements are resolved directly and faster.

Contact

ARBISOFT SARL — Contact@arbisoft.biz