Terms of service

These terms govern the services provided by ARBISOFT SARL ("ARBISOFT", "we", "us") to you ("the client"). By engaging our services or paying an invoice, you accept these terms.

Services

ARBISOFT SARL provides digital services including search engine optimisation, digital marketing, website and mobile application development, AI-assisted content production, social media management, coaching, and business and automation consulting. The exact scope of any engagement is defined in the package you select or in a written proposal agreed between us.

Engagement and scope

Work begins once the scope is agreed and the first payment is received. Any work outside the agreed scope is quoted separately and requires your written approval before it starts. Timelines given are estimates and depend on you supplying the content, access and feedback we need.

Client responsibilities

• Provide accurate information, brand assets and account access needed to perform the work.
• Respond to requests for approval within a reasonable time.
• Hold the necessary rights to any material you supply to us.
• Comply with the rules of any third-party platform involved in the work.

Payment terms

• Monthly packages are billed in advance and renew each month until cancelled.
• Project work is billed as set out in the proposal, typically with a deposit before work begins.
• Invoices are payable on receipt unless stated otherwise.
• Accepted methods are bank transfer (ACH or SWIFT), Wise and Nsave.
• All prices are in US dollars and exclude any bank charges or taxes that apply in your jurisdiction.
• We may suspend work on an account with an overdue balance after written notice.

Cancellation

You may cancel a monthly package at any time by writing to Contact@arbisoft.biz. Cancellation takes effect at the end of the current billing period. Refunds are governed by our refund policy.

Intellectual property

Once an engagement is paid in full, ownership of the final deliverables produced specifically for you transfers to you. We retain ownership of our own tools, frameworks, templates and pre-existing materials used to create those deliverables, and the right to license them to others. Unless you object in writing, we may reference the work in our portfolio.

Results and no guarantee

Search rankings, social reach, engagement and sales depend on factors outside our control, including platform algorithms, competition and market conditions. We commit to the agreed work and to professional standards; we do not guarantee any specific ranking, traffic volume, revenue or business outcome.

Confidentiality

Each party will keep the other's non-public business information confidential and use it only for the purpose of the engagement.

Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to the services is limited to the amount you paid us for the service in the three months preceding the event giving rise to the claim. We are not liable for indirect, incidental or consequential losses, including lost profits, lost data or business interruption.

Termination

Either party may terminate an engagement with written notice if the other party materially breaches these terms and does not remedy the breach within 14 days. Amounts due for work already performed remain payable.

Governing law

These terms are governed by the laws of the Kingdom of Morocco, where ARBISOFT SARL is registered. Disputes will be handled by the competent courts of that jurisdiction unless the parties agree otherwise in writing.

Changes to these terms

We may update these terms. Changes apply to engagements entered into after the revision date shown at the top of this page.

Contact

ARBISOFT SARL — Contact@arbisoft.biz